Privacy Policy
Shyam Stay® (“we,” “our,” or “us”) is dedicated to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and disclose your personal information when you use Shyam Stay®’s website and application (collectively, our “Service”). By accessing or using our Service, you agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
Definitions and Key Terms
- Cookie: A small piece of data generated by a website and stored by your web browser, used to identify your browser and remember information about you, such as language preference or login details.
- Company: Refers to Shubsan Hospitality Services LLP, with its principal office located at SS ARCADE, #29/1, 6TH FLOOR, 1ST CROSS, JC ROAD , BANGALORE, Karnataka, India - 560027, which is responsible for your information under this Privacy Policy.
- Country: The location of Shyam Stay® or its owners, in this case, India.
- Customer: The individual or entity that signs up to use Shyam Stay®’s Service to manage relationships with their clients or service users.
- Device: Any internet-connected device used to access Shyam Stay®’s Service, such as a phone, tablet, or computer.
- IP Address: A number assigned to your device by your Internet Service Provider, which can sometimes be used to determine your approximate location.
- Personal Data: Any information that can identify or be used to identify an individual, including but not limited to a personal identification number.
- Service: The service provided by Shyam Stay® as described on our platform.
- Third-Party Service: Refers to external partners, such as advertisers and promotional partners, whose content or services may be of interest to you.
What Information Do We Collect?
We collect information you provide when you visit our website or app, register an account, place an order, subscribe to our newsletter, respond to surveys, or fill out forms. This includes:
- Name / Username
- Phone Numbers
- Email Addresses
We may also collect information from your mobile device for an enhanced user experience. Access to your camera or photo gallery is optional and can be denied if you prefer.
How We Use Third-Party Information
- End User Information: We may collect data provided by end users on social media or through third parties, such as automated fraud detection services.
- Customer Information: We may receive information from third parties when you contact us or when you express interest in our services, including from public social media sources.
Sharing Your Information
We may share your information with:
- Third Parties: For advertising, promotions, and marketing partnerships.
- Affiliates and Business Partners: For business operations and transactions.
- Service Providers: For tasks like hosting, payment processing, and customer service.
- Legal Compliance: To comply with legal obligations or protect our rights and interests.
We may also share information with government or law enforcement officials as required by law.
How We Use Your Information
Your information may be used to:
- Personalize your experience
- Improve our website/app
- Enhance customer service
- Process transactions
- Administer contests, promotions, or surveys
- Send periodic emails
Email Address Usage
By providing your email address, you agree to receive communications from us. You can opt out of marketing emails at any time. Emails provided through order processing will only be used to send information related to your order.
Data Retention
We retain your information as long as necessary to provide our services and comply with legal obligations. After this period, we will either delete or anonymize your data.
Data Protection
We implement security measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.
International Transfers
Your data may be transferred to and accessed from different countries, including those without data protection laws equivalent to your own. By using our Service, you consent to this international transfer.
Updating or Correcting Information
You have the right to request updates or deletions of your personal information. Contact us to make these requests, and we will take reasonable steps to verify your identity before making any changes.
For Personnel
If you are an employee or applicant, we use your information for HR purposes and will provide access to or corrections of your data as outlined in our internal policies.
Business Transfers
In the event of a sale, merger, or reorganization, we may transfer your information to a third party, provided they adhere to our Privacy Policy.
Affiliates
We may share your information with our corporate affiliates, who will handle it according to this Privacy Policy.
Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising under this policy will be subject to the exclusive jurisdiction of Indian courts.
Your Consent
By using Shyam Stay®’s Service, you consent to this Privacy Policy and any future changes.
Third-Party Services
We may include links or access to third-party services. We are not responsible for the content or privacy practices of these third parties.
Cookies
We use cookies to enhance the performance and functionality of our website. You can disable cookies through your browser settings, but this may affect your ability to use certain features of our Service.
Payment Details
Any payment details provided are stored securely and used solely for transaction processing.
Children’s Privacy
We do not knowingly collect data from children under 13. If you believe your child has provided us with personal data, please contact us to have it removed.
Changes to Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website, and continued use of the Service will signify your acceptance of these changes.
Contact Us
For any questions or concerns about this Privacy Policy, please contact us at info@shyamstay.com.